Privacy Policy

Last Revised: March 31, 2016

This Privacy Policy describes what information Burd Health LLC (“Burd Health” or “we” or “us”) collects online from users of (and any related websites and online services provided by us which collectively will be referred to as the “Services”), how we protect such information, how we may use and disclose that information, and what choices you have about how that information is used and disclosed. We encourage you to read this entire Privacy Policy carefully so that you will understand both our commitment to you and your privacy, and how you can participate in that commitment.


1. Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Services, including information:

  • By which you may be personally identified, such as name, postal address, e-mail address or telephone number (“personal information”); and/or
  • About your internet connection, the equipment you use to access our Services and usage details.

We collect this information:

  • Directly from you when you provide it to us, including when you register an account on the Services or while otherwise using the Services.
  • From your employer (or from your family member’s employer that sponsors a health plan under which you are covered) or your health benefits provider, which we collect in connection providing health benefits consulting services to you and your employer.
  • Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses and information collected through cookies.


2. Automatic Collection of Information


You should be aware that in some cases, your computer needs to accept cookies from a site to take full advantage of its services. This is especially true on sites that require a user ID or a password. In order to provide better service, the Services may use a “cookie” Cookies are small files that your web browser places on your computer’s hard drive. We may use cookies to let us know that you are a prior customer and to retrieve certain information previously provided by you. We also may use cookies to keep track of information about your current “session” which will be discarded as soon as you log out or close your web browser. This information also allows us to statistically monitor how many people are using our Services and for what purpose. However, if you do not wish to receive cookies, or want to be notified of when they are placed, your internet browser may permit you to do so. In many internet browsers, you can change the browser settings to warn you before accepting cookies or to block cookies. If you block cookies, you may not be able to use certain web site features or functions, or this web site may not operate in an optimal mode.


Do Not Track

We do not track our users across third party websites and thus do not respond to the Do Not Track (“DNT”) settings in your web browsers. However, some third party website do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. If you are visiting such sites, certain website browsers allow you to set the DNT signal on your browser so that third parties (particularly advertisers) know you do not want to be tracked.


3. How We Use Personal Information That We Collect Online

Internal Uses

We may use your personal information within Burd Health (i) to present our Services and its content to you (including via our user portals), (ii) provide you with the services and products you request, (iii) to assist with your questions about our services and products, and (iv) to evaluate our services and products and to improve our Services to serve you better.

For example, if you subscribe to any of our electronic or physical communications, we may use your e-mail or physical address to send you such communications about our Services. You will be given the option through the Services to unsubscribe from such communications, including by contacting us at Note that even if you unsubscribe from receiving such communications, we may send you communications that are administrative in nature, such as to verify your account information, to respond to a question you may have about your account or the Services, or to notify you about maintenance related downtimes to the Services.

We may also use your personal information to provide certain health benefits consulting and administrative services for you and your employer. For example, we may use your PHI to assist your employer in developing a health and wellness program for all or specific groups of health plan participants.


Aggregated Data

Burd Health may remove personal identifiers from personal information and maintain it in aggregate form that may later be combined with other information to generate anonymous, aggregated statistical information. Burd Health may use this aggregated information for internal reporting and analysis of the Services, or to create reports and analyses for review by your (or your family member’s) employer.

For instance, Burd Health may use your Internet Protocol (IP) address to help diagnose problems with our computer server, and to administer the Services. Your IP address may also be used to gather broad demographic data. It is not stored or linked to your personal profile information, such as name or contact information.


Disclosure of Personal Information to Third Parties

Except as set forth below, we will not give, sell, rent, loan or otherwise disclose any of your personal information to any third party, unless (i) you have authorized us to do so, (ii) we are legally required to do so, for example, in response to a governmental subpoena, court order or other legal process, and/or (iii) it is necessary to do so in order to protect and defend our or a third party’s rights or property, or to protect the safety of the public or any person.
We may disclose personal information that we collect or you provide as described in this Privacy Policy to our contractors, service providers and other third parties we use to support our business, and who are bound by contractual obligations to keep such personal information confidential and use it only as necessary to perform services for us or on our behalf.

In the event that all or a substantial portion of the assets, business or stock of Burd Health are acquired by, merged with or transferred to another party, or in the event that Burd Health goes out of business or enters bankruptcy, your personal information may be one of the assets that is transferred to or acquired by the third party. You acknowledge that such transfers may occur, and that any acquirer of Burd Health or its assets may continue to use your personal information as set forth in this Privacy Policy. If any acquirer of Burd Health or its assets will use your personal information contrary to this Privacy Policy, you will receive prior notice.

Any personal information or content that you voluntarily disclose for public posting to our Services, such as user profiles or customer testimonials, becomes available to the public.

We may share non-personally identifiable information (such as anonymous usage data and demographics, referring/exit pages and URLs, platform types, number of clicks, etc.) with interested third parties to help them understand the usage patterns for certain Services or to drive product engagement with other users of the Service.


4. Your Privacy Choices

You have the following rights with respect to your personal information. To exercise any of these rights, please contact our privacy officer using the contact information provided at the end of this Privacy Policy.

Access to personal information. You or your authorized or designated personal representative have the right to inspect and copy your personal information maintained by us. We may deny access to certain information for specific reasons, for example, where state law prohibits such access.

Restrictions on Uses and Disclosures. You have the right to request restrictions on our use and disclosure of your personal information. While we will consider all requests for additional restrictions carefully, we may not be required to agree to a requested restriction (e.g., due to legal disclosure requirements). If we do not agree to a requested restriction, we will notify you in writing why we are declining the request and what steps you can take regarding such denial. In addition, it may be impossible to completely delete your information without some residual information because of backups. We also reserve the right to retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Correct or Update Information. If you believe the personal information we maintain about you contains an error, you may request that we correct or update your information. If you wish to cancel your account on the Services, please contact us at


5. About Minors

Our Services on are not directed at or intended for use by minors. Therefore, we do not wish to receive, nor do we knowingly collect, personal information from minors via the Services, unless we have verifiable written consent from the parent or a guardian to collect such information.

No one under age 13 may directly provide any personal information to Burd Health on or through our Services without verification of parental or guardian consent. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental or guardian consent, we will delete that information. If you believe that we might have any information from or about a child under 13 without parental or guardian consent, please contact us.


6. How We Protect Information Online

We realize your personal information is extremely sensitive, and we are required by law and contractual obligations to maintain the privacy of your personal information. Therefore, it is our policy to protect your account information against unauthorized access or release. To accomplish this protection, we use industry standard services that encrypt your account information.

All protected health information submitted to us through the Services is stored in an encrypted HIPAA-compliant database. The user is automatically logged out of the Services after a certain period of inactivity.

In addition, we have procedures that limit Burd Health’s employees and contractors’ access to personal information. Only those employees and contractors with a business reason to know have access to such information. We educate our employees about the importance of confidentiality and customer privacy through standard operating procedures, mandatory training programs, and internal policies on data privacy and corporate integrity. We take appropriate disciplinary measures to enforce employee privacy responsibilities.

However, as effective as encryption technology is, please bear in mind that no Internet transmission is ever 100% secure or error-free. We cannot guarantee the security of our database, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet, and any information you transmit to Burd Health you do at your own risk. More specifically, e-mail sent to or from this site may not be secure. As a result, you should take particular care in deciding what information you send via e-mail. Any passwords, ID numbers, or other special access numbers you might use to access any part of the Services are your responsibility; take care to safeguard them.

In the event that personal information is compromised as a result of a breach of security, Burd Health will promptly notify those persons whose personal information has been compromised, in accordance with the notification procedures set forth in this Privacy Policy or as otherwise required by applicable law.


7. Links to Other sites

This Privacy Policy covers the treatment of personal information gathered when you are using or accessing the Services. This Privacy Policy does not apply to practices of third parties that we do not own or control, including but not limited to, any third party sites. Burd Health does not control these third party sites and is not responsible for the content or the privacy policies or practices of any third party site. If you link to third party sites from Burd Health, we encourage you to consult the privacy policy of each site you visit.


8. California Residents

California residents may choose to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes or choose to opt out of such disclosure. Our policy is not to disclose personal information collected online to a third party for directing marketing without your approval. To make a request or to opt out at any time, please contact us at the contact information provided below.


9. Your Consent

By using our Services, you consent to the collection, use and disclosure of information as described in this policy.


10. How to Contact Us

If you have any questions, comments, or concerns about this Privacy Policy and the collection and use of your personal information provided to us, please contact us by email at or by mail at Burd Health, 3201 Danville Blvd., Suite 215, Alamo, CA 94507.


11. Changes to this Privacy Policy

Burd Health reserves the right to change this Privacy Policy from time to time, so please check back often. We will let you know that the policy has been changed by changing the “Last Revised Date” listed at the top of this Privacy Policy. If the changes are material, we will provide you additional, prominent notice as appropriate under the circumstances. We encourage you to refer to this Privacy Policy on an ongoing basis to ensure you are aware of any updates. If revisions to the Privacy Policy are unacceptable to you, you must cease using the Services.